GreatVil Verify & Recover Privacy Policy

This Privacy Policy applies to your use of GreatVil Verify & Recover, including our website, mobile applications, and any related services, integrations, or partner deployments.GreatVil is a privacy-first platform for item verification, digital ownership, and recovery.

The platform helps individuals and organizations verify items before purchase, register valuable belongings in a digital registry, and recover lost items through intelligent matching, secure workflows, and private notifications. This policy applies to visitors, registered users, enterprise users, and individuals who submit, verify, report, or interact with items through the platform. 

We collect only the information reasonably necessary to operate, secure, improve, and support GreatVil Verify & Recover.

a. Information You Provide

• Name, email address, phone number, and account credentials 

• Photographs of items you submit for verification, registry, or recovery 

• Item descriptions, categories, identifying details, and related metadata
• Location and time information associated with an item, where provided by you 
• Supporting information you submit to help verify ownership or legitimacy 
• Messages exchanged through GreatVil in connection with an item, match, claim, or recovery workflow 
• Any information you submit in forms, support requests, pilot requests, or enterprise inquiries 

You are not required to submit sensitive personal information unless it is reasonably necessary for verification, ownership review, fraud prevention, or recovery support.

b. Information Automatically Collected

When you use GreatVil, we may collect certain technical and usage information, including:

• IP address

• Device type, operating system, and browser type

• App and website usage activity 

• Interaction data, timestamps, and log information 

• Approximate location, where permitted by your device or browser settings 

• Referral source, campaign source, or page path information 

This information helps us improve product performance, security, analytics, fraud prevention, and user experience.

c. Information Generated Through Automated Processing

To improve item recovery, GreatVil uses automated technologies that may process:

• Text extracted from item images

• Visual characteristics of uploaded images

• Item descriptions and related metadata

This processing enables the system to identify potential ownership matches while protecting user privacy.

Sensitive information is automatically redacted before being shown publicly.

c. Information Generated Through Automated Processing

To support verification, digital registry, and recovery workflows, GreatVil may process:

• Text extracted from uploaded images 

• Visual features and characteristics of item images 

• Item descriptions and identifying attributes 

• Contextual metadata such as time, place, and category 

• Registry records, reported item data, and related signals 

This processing helps GreatVil assess similarity, support verification, identify potential ownership links, and improve recovery workflows. Where appropriate, sensitive information may be automatically redacted before being displayed or shared.

We use your information to:

• Operate and maintain GreatVil Verify & Recover

• Support item verification before purchase or transfer 

• Maintain and manage digital registry records 

• Match lost, found, or registered items using automated and manual review processes 

• Notify users of potential matches, verification outcomes, or recovery-related events 

• Enable secure communication between relevant users or participants 

• Prevent fraud, misuse, and unauthorized activity 

• Protect platform security and integrity 

• Improve matching quality, product performance, and user experience 

• Comply with legal, regulatory, and contractual obligations 

We do not sell your personal information.

GreatVil uses artificial intelligence, rules-based logic, and automated processing to support platform functionality.

This may include:

• Image and text analysis 

• Similarity-based matching 

• Ownership and verification support 

• Automated redaction of sensitive information

• Ranking or prioritization of possible matches 

• Fraud detection and anomaly review 

These tools are intended to assist decision-making and workflows. GreatVil does not rely solely on automated processing to make final ownership determinations in cases where additional review, user confirmation, or supporting evidence is needed. Human review may be used where appropriate.

We may disclose information only where reasonably necessary to operate the service or where required by law. This may include sharing with:

• Cloud and infrastructure providers 

• Technology vendors that support platform functionality 

• Notification, messaging, and communication service providers 

• Security, fraud-prevention, and analytics providers 

• Enterprise or institutional partners where GreatVil is deployed under applicable agreements

• Law enforcement, regulators, courts, or other authorities where legally required

We do not disclose sensitive identity information publicly.

If you grant permission, GreatVil may use location information to:

• Improve item matching

• Suggest relevant country or regional content 

• Notify you about relevant item activity 

• Support location-based recovery or verification workflows 

Location access is optional and can be disabled at any time through your device or browser settings.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to:

• Maintain active user accounts

• Operate registry, verification, and recovery services 

• Support fraud prevention, abuse monitoring, and security investigations 

• Support fraud prevention, abuse monitoring, and security investigations 

• Comply with legal, regulatory, and audit obligations 

Sensitive images or data submitted for processing may be restricted, redacted, archived, or deleted based on operational need, sensitivity, and applicable legal requirements.

Users may request deletion of their data, subject to limited retention where legally required or reasonably necessary for fraud prevention, security, or system integrity.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information, including:

• Encryption in transit and at rest 

• Access controls and authentication protections 

• Role-based access restrictions 

• Secure infrastructure environments 

• Automated redaction and privacy controls 

• Logging, monitoring, and security review measures 

No system can be guaranteed to be completely secure, but we work to protect data using appropriate safeguards for the nature of the platform.

Your information may be processed or stored in Canada, the United States, or other jurisdictions where our infrastructure or service providers operate.

Where applicable, we take reasonable steps to ensure that appropriate safeguards are in place for cross-border processing and data protection.

Depending on your jurisdiction, you may have the right to:

• Access personal information we hold about you 

• Request correction of inaccurate information 

• Request deletion of your personal information 

• Withdraw consent for optional processing 

• Disable location sharing or certain notifications 

• Object to or restrict certain uses of your data, where applicable 

To exercise these rights, contact us using the details below.

GreatVil Verify & Recover is not intended for children under 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

If local law in your jurisdiction requires a higher age threshold, we will apply that standard where required.

Where GreatVil Verify & Recover is deployed or used through enterprise, institutional, or white-label arrangements, data may also be processed in coordination with those partners under applicable agreements.

This may include deployments involving universities, malls, airports, campuses, transit organizations, or other institutions. GreatVil’s privacy and security protections remain governed by this policy, except where a separate agreement or notice clearly applies.

Users may request deletion of their GreatVil account and associated personal information at any time.

How to Request Deletion

You may request deletion by:

• Sending an email to support@greatvil.ca with the subject line Data Deletion Request

  or

• Using any in-app deletion option we make available, such as:
  Settings → Account → Delete Account 

Data That May Be Deleted

Subject to verification and applicable retention obligations, deletion may include:

• User profile information 

• Contact details 

• Registry records 

• Withdraw consent for optional processing 

• Lost and found reports associated with the account 

• Uploaded item images 

• User communications associated with the platform 

• Matching history and related metadata 

Data That May Be Retained

Certain limited information may be retained where reasonably necessary for:

• Legal compliance 

• Fraud prevention 

• Security investigations 

• Audit, system integrity, or dispute resolution 

Processing Timeline

Deletion requests are generally processed within 30 days of verification, subject to legal or operational constraints.

Effect of Deletion

Once deletion is completed:

- The account may not be recoverable 

- Associated history may be permanently removed 

- Access to related services may end 

We may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or our practices.

Where required, we will provide notice of material changes through the app, website, or other appropriate means. Your continued use of GreatVil after such updates takes effect will be subject to the revised policy.

GreatVil Privacy Team

Email: support@greatvil.ca

‍Website: www.greatvil.com