Privacy Policy
1. Scope and Applicability
This Privacy Policy applies specifically to users of the GreatVil Verify & Recover platform, including visitors, registered users, and individuals who report or search for lost or found items through our website, mobile applications, and partner integrations across Canada, the United States, and other supported regions.
The Lost & Found service operates independently of GreatVil’s rental platform and is designed to securely and privately assist with lost item recovery.
2. Information We Collect
We collect only the information necessary to operate the Lost & Found service safely, securely, and effectively.
a. Information You Provide
This may include:
Name, email address, and phone number
Photographs of lost or found items
Item descriptions, location, and time of loss or discovery
Optional supporting information to verify ownership
Messages exchanged with other users through the platform
You are not required to provide sensitive personal information unless necessary for ownership verification.
b. Information Automatically Collected
When you use the Lost & Found service, we may collect:
IP address
Device type, operating system, and browser
Application usage activity
Approximate location (if permitted by your device settings)
Timestamp and interaction data
This information helps improve matching accuracy, platform security, and system performance.
c. Information Generated Through Automated Processing
To improve item recovery, GreatVil uses automated technologies that may process:
Text extracted from item images
Visual characteristics of uploaded images
Item descriptions and related metadata
This processing enables the system to identify potential ownership matches while protecting user privacy.
Sensitive information is automatically redacted before being shown publicly.
3. How We Use Your Information
We use your information to:
Operate and maintain the Lost & Found platform
Match lost and found items using automated analysis
Notify users of potential ownership matches
Enable secure communication between users
Prevent fraud and abuse
Improve system accuracy and performance
Comply with legal and regulatory obligations
We do not use your information for advertising unrelated to the Lost & Found service.
4. Automated Matching and Decision Support
GreatVil uses artificial intelligence and automated processing to assist in identifying potential ownership matches.
This includes:
Image and text analysis
Similarity-based matching across reported items and registered users
Item descriptions, location, and time of loss or discovery
Automated redaction of sensitive information
These processes assist recovery but do not make final ownership determinations without user verification. Human review may be used where appropriate.
5. Disclosure of Information
We may share information only when necessary to operate the service, including with:
Secure cloud infrastructure providers
Technology service providers supporting platform functionality
Notification service providers
Law enforcement or regulatory authorities when legally required
We do not sell your personal information.
We do not disclose sensitive identity information publicly.
6. Location Data and Notifications
If you grant permission, GreatVil may use your device location to:
Notify you of nearby lost or found items
Improve matching accuracy
Location sharing is optional and can be disabled at any time in your device settings.
7. Data Retention
We retain personal information only as long as necessary to operate the service, including:
Active user accounts
Lost and found reports
Fraud prevention and security monitoring
Sensitive original images containing personal information are automatically deleted or restricted after processing and verification.
Users may request deletion of their data at any time.
8. Security Measures
We implement industry-standard safeguards including:
Encryption in transit and at rest
Access controls and authentication protections
Automated redaction of sensitive data
Secure infrastructure environments
Access to sensitive data is strictly limited.
9. International Data Transfers
Your information may be processed in secure data centers located in Canada, the United States, or other jurisdictions where service infrastructure operates.
We ensure appropriate safeguards are in place to protect your data.
10. Your Rights and Choices
You may:
Access your personal information
Request correction of inaccurate data
Request deletion of your data
Withdraw consent for optional processing
Disable location sharing
To exercise these rights, contact: support@greatvil.ca
11. Children’s Privacy
The Lost & Found platform is not intended for users under 18. We do not knowingly collect personal data from minors.
12. Enterprise and White-Label Deployments
When GreatVil Lost & Found is deployed through enterprise partners such as airports, malls, universities, or institutions, data may also be processed in coordination with those partners under applicable agreements. Privacy protections remain consistent with this policy.
13. Updates to This Policy
We may update this policy periodically. The latest version will always be posted on our website with the updated date.